Thank you for choosing Xiangcha (香茶). We are dedicated to bringing the freshest, highest-quality Chinese teas from our ancestral gardens directly to your cup. Below are the terms and conditions that constitute our Shipping Policy.
1. Shipment Processing Time
- All orders are processed within [1-3] business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification when your order has shipped, which will include a tracking number.
- Note: During peak tea harvest seasons (such as early spring), processing times may be slightly extended, and we will notify you immediately if any delays occur.
2. Shipping Rates & Delivery Estimates
We ship internationally to ensure tea lovers worldwide can enjoy authentic Huangshan tea. Shipping charges for your order will be calculated and displayed at checkout.
| Destination | Estimated Delivery Time | Shipping Cost |
| United States & Europe | [7 – 14] Business Days | United States & Europe [7 – 14] Business Days $[填写运费, 比如 5.99] (Free over $[填写免邮额, 比如 50]) |
| Ukraine & Eastern Europe | [10 – 18] Business Days | $[填写运费] (Free over $[填写免邮额]) |
| Rest of the World | [10 – 20] Business Days | Calculated at Checkout |
3. Tea Freshness & Packaging Guarantee
Because tea is a delicate food product, we take extra care in our packaging:
- All loose-leaf teas (such as Huangshan Maofeng and Keemun Black Tea) are sealed in vacuum-packed or airtight aluminum pouches to prevent oxidation and moisture during transit.
- Our premium Chinese Matcha is packed in lightproof, airtight tins to preserve its vibrant emerald color and umami flavor.
- All orders are shipped in sturdy, eco-friendly boxes with protective cushioning to prevent leaf breakage.
4. Customs, Duties, and Taxes
- Xiangcha is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Damages & Lost Packages
- If you receive your order damaged, or if the tea packaging has been punctured during transit, please contact us immediately at [你的客服邮箱，例如: support@xiangchashop.com].
- Please save all packaging materials and damaged goods, and send us a quick photo so we can arrange a free replacement shipment for you.
